International Technology Organization (ITO)
ITO is a critical technology arm of the Global
Consumer Group. The coverage spans across a business
footprint of 49 countries across Asia, Japan, EMEA and Latin
America, supporting 27 languages over 12 time zones. ITO
proactively delivers best-in-class innovative technology-based
business solutions to provide superior benefits and services to
customers. Over the years, ITO has developed full competency
in all strategic technology platforms to support the International
Consumer Business. It has developed and implemented systems
holistically covering, Retail Banking, Cards, Citifinance, Data
Warehouse and Customer Touch Points technologies. ITO also supports
the International Private Bank and the International GTS Commercial
Cards Business, enabling the leverage of the core consumer
platforms across Citi.
ITO’s mission includes:
- Speed and Simplicity in Fulfillment
- Enabling End to End Digitization of our Operations
- Organization of customers information in a simple &
consistent manner, making it accessible to empowered employees and
on self service channels
- Protection of Customer Information
- Deployment of applications faster, better and in an
economically efficient manner
- Attracting, Developing and Retaining the Right Talent
